Link-Worldwide seeks a Senior Customer Success Manager located in Mexico to guide customers in optimizing their use of Zendesk. The role demands a proactive approach to managing a portfolio, ensuring customer engagement, and reducing churn while fostering strong customer relationships. The ideal candidate will possess over 5 years of experience in customer management, fluent in Spanish and English, with a consulting background. The position requires excellent communication skills and a passion for enhancing customer experience through technology.