Drive customer satisfaction as a Senior Customer Success Manager supporting Oracle clients across North America. Build strong executive relationships and ensure successful service engagements.
This role at Syntax involves managing a portfolio of enterprise-level Oracle customers. The Senior CSM is tasked with aligning services with business objectives while delivering exceptional customer experiences. Your expertise in ERP ecosystems, cloud managed services, and stakeholder management will be essential to your success.
Key Responsibilities:
• Serve as primary contact for assigned Oracle customers
• Build relationships with executive leadership and stakeholders
• Lead service review meetings and operational calls
• Monitor service performance and customer health indicators
• Collaborate on account strategy and growth opportunities
Requirements:
• 10+ years in Customer Success or similar roles
• Experience managing enterprise-level clients
• Strong knowle...