As a Senior Customer Success Manager, you will own relationships with top tier customers, driving adoption, retention, and expansion of our products. Acting as the primary point of contact, you’ll leverage your expertise to resolve complex issues, build long term partnerships, and ensure customers achieve their goals while contributing to company objectives. You’ll serve as a trusted advisor and strategist, guiding customers through each stage of their journey while helping shape their future success with Tipalti.

In This Role, You Will Be Responsible For

• Build and manage strong relationships with a portfolio of 25+ clients, guiding them through adoption, expansion, and long-term success.
• Act as a trusted advisor by providing strategic insights, sharing best practices, and driving the use of Tipalti’s solutions.
• Serve as the primary point of escalation, ensuring timely resolution of issues with empathy and a focus on win-win outcomes. <...