Join Scotia as a Senior Data Control Officer in Scarborough, Ontario, where you'll ensure accurate electronic payment processing and provide top-notch support to corporate and commercial users.
This senior position focuses on processing files and managing recalls for electronic payments. You will be actively involved in resolving customer concerns, training peers, and maintaining compliance with ISO standards. A thorough understanding of Scotia Direct and Visa File Transfer Services is essential for success in this role.
Key Responsibilities:
• Process electronic payment files and manage recalls
• Provide accurate information to customers and colleagues
• Analyze and escalate complex issues beyond scope
• Assist in training staff and coaching peers
• Document and maintain procedures in ISO manuals
Requirements:
• Strong communication and problem-solving skills
• Deep knowledge of Scotia Direct and related applications
• Ability to work independently and...