EPAM is seeking an experienced Senior Delivery Director for its managed services in Canada. This key leadership role focuses on operational excellence and strategic service delivery enhancements.
As Senior Delivery Director, you will spearhead the execution of managed services strategies, ensuring alignment with market trends and EPAM objectives. Leading your team, you will implement service level agreements and drive performance excellence while continuously improving processes. Your engagement with clients will be crucial for fostering strong relationships and ensuring satisfaction.
Key Responsibilities:
• Execute managed services delivery strategy effectively
• Define SLAs and measure service quality
• Lead a diverse team of service professionals
• Optimize daily managed services operations
• Ensure regular client reviews for feedback and alignment
Requirements:
• Over 10 years of experience in managed services
• Proven capability in managing substantia...