Step into the role of Senior Deskside Support Engineer, focusing on advanced support for IT systems and ensuring smooth operations. This position is perfect for those skilled in diagnosing and resolving hardware and software issues.
The role requires 3-5 years of hands-on experience in deskside support, offering you the chance to lead technical initiatives and provide top-notch user support. With the need for effective troubleshooting and strong customer interaction, you'll be on the front line of IT service delivery.
Key Responsibilities:
• Execute advanced break-fix solutions for PCs and servers
• Manage hardware rollouts and coordinate installation activities
• Facilitate software installations, upgrades, and troubleshooting
• Provide expert 2nd level Help Desk support to users
• Communicate with the National Dispatch Center for issue management
Requirements:
• Minimum of 3-5 years in deskside support and IMAC processes
• A+ certification and one certif...