Take on a transformative role at Sun Life as a Bilingual Senior Disability Claims Consultant. You will manage litigated claims while maintaining a strong commitment to customer service in both English and French.
This position demands proactive strategies for managing a block of litigated cases. Reporting to the Manager of Disability Litigation, you will navigate complex legal processes and foster best practices in customer engagement. With a focus on leadership and teamwork, you'll guide your peers and enhance service excellence through innovative solutions.
Key Responsibilities:
• Manage complex litigated claims with customer service as a priority
• Represent Sun Life professionally in legal negotiations
• Coach colleagues and drive knowledge sharing within the team
• Identify procedural improvements to meet quality standards
• Build relationships with clients and plan sponsors
Requirements:
• Bilingual fluency in French and English (oral and written)
• ...