Job Summary:

We are looking for a tech-savvy, customer-focused Senior End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You’ll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. This includes close collaboration with infrastructure, security, and applications teams to ensure seamless IT service delivery. You will lead by example, mentor team members, and enhance service delivery, process optimization, and enterprise tool adoption. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.

Key Responsibilities & Duties:

Advanced User Support & Escala...