Your day to day

**People**

+ Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
+ Train colleagues to make sure they deliver with compliance and to the standards we expect.
+ Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
+ Promote teamwork and quality service through daily communication and coordination with other departments.
+ Recommend or initiate any HR elated actions where needed.
+ Interact with outside contacts: guests, vendors, and other contacts as needed.

**Guest Experience**

+ Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.
+ Build long term relationship with planners and hosts t...