Drive customer-centric design initiatives as a Senior Experience Design Leader with Scotiabank in Ontario. Utilize your experience to innovate and enhance the customer journey through research and strategy.
This role demands a strong background of over 5 years in service design or related disciplines, focusing on applying deep human insights to shape effective customer experiences. Collaborate with stakeholders to define and implement best practices that support seamless service delivery and contribute to the overall business impact.
Key Responsibilities:
• Direct end-to-end experience design projects
• Synthesize insights from various data sources
• Conduct workshops to align team efforts
• Apply service design tools to improve processes
• Champion a culture centered around customer insights
Requirements:
• 5+ years in UX, CX, or strategic design
• Post-secondary education in a related area
• Proficient in design methodologies and tools
• Strong com...