Summary

Yelp's Telephony team is hiring a Software Engineer to help build and scale the telecom platform that nearly all of Yelp's revenue flows through. Our platform is built on Twilio Flex and AWS, and it's used daily by thousands of sales and support reps to connect with businesses. We're a small team with a large footprint: the tools we build drive customer acquisition, retention, and revenue recovery across multiple business organizations.

A growing part of our work is in Voice AI. We're building LLM-powered voice bots that handle real customer calls, developing real-time call transcription and AI-generated insights for sales teams, and working toward a shared voice AI platform that multiple Yelp products can plug into. The AI tooling environment at Yelp is strong too. Engineers here have access to Claude Code, Cursor, GitHub Copilot, Roo Code, and a broad set of LLMs through internal platforms.

This role spans the full stack: Rea...