What success looks like in this role:

Responsible for supporting Telecom infrastructure of Cloud Contact center environment

Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment

• Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.

• Provide support to IP phones, IP softphones, Video endpoints

• Coordination/monitoring of vendor maintenance requests and activities.

• Work with communications carriers and technicians to resolve carrier problems.

• Provide support for the audio/Video conferencing

• Ensure video conferencing endpoints are operational and up to date.

• Provide Global Call Recording/Archive System.

• Provide support for the CTI environment.

• Provide support for the reporting environment.

• Provide support for other telephony adjuncts and emerging technologies as they are implemented.

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