Job Description

What is the opportunity?
As the Senior IAM Systems Support Analyst - Agentic AI, you will provide specialized L2 support and subject matter expertise for CyberArk Agentic AI, RBC's Identity Data Fabric and Security Data Hub platforms. This role bridges advanced IAM operations with emerging AI-driven access controls, serving as the primary technical authority for agent-based identity and privileged access scenarios.

You will own troubleshooting, operationalization, and continuous improvement of Agentic AI capabilities while mentoring junior support staff and collaborating closely with security architecture, development teams, and external CyberArk partners. This position is critical to ensuring secure, compliant, and efficient deployment of non-human identity and autonomous agent access governance across both platforms and the enterprise.What will you do?

Deliver hands-on L2 support for complex Cy...