Job Location (Short): Bogotá, D.C., Colombia

Workplace Type: Remote

Req Id: 2364

Responsibilities

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide project support remotely.
• May work on pre-sales activities Identifies additional.
• product/services opportunities in customer organization.
• Writing of manuals and procedures.
• Provides feedback based on client experienc...