Elevate IT operations at Hootsuite! We seek a Senior IT Operations Administrator to enhance our support systems and manage core platforms effectively.

In this hands-on role, you'll partner with the Global IT team to troubleshoot advanced issues and improve overall service quality. Your work will focus on AI tools, allowing you to streamline tasks and optimize processes. This position provides an opportunity to engage in meaningful projects while mentoring junior staff in IT best practices.

Key Responsibilities:
• Own complex ticket escalations and resolution processes
• Enhance service quality and team SLA performance
• Configure and deploy endpoint hardware
• Streamline integrations and reduce manual efforts
• Document processes to contribute to the service catalog

Requirements:
• 3+ years of IT operations or relevant systems experience
• Proficient in identity and access management practices
• Str...