Drive IT service delivery and operational improvements at Connor, Clark & Lunn Financial Group in Toronto. This senior-level role demands robust communication skills and technical leadership.
As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.
Key Responsibilities:
• Implement best practices in service delivery
• Manage major incident resolution and communication
• Collaborate with IT and business stakeholders
• Oversee vendor contracts and performance metrics
• Analyze operational data for process improvements
Requirements:
• Bachelor’s degree in a relevant field
• 10+ years in IT service management
• At least 5 years of leadership experience
• Strong knowledge of ITIL processes
• Excellent communicatio...