Join Marsh as a Senior Manager in IT Support, based in Toronto, ON. Spearhead technical support operations and foster strategic partnerships while ensuring service quality.

In this pivotal role, manage day-to-day IT operations and lead a high-performing support team across multi-channel platforms. Engage regularly with leadership and regional partners to navigate strategic challenges effectively. Utilize your finance expertise to oversee budgets and enhance service delivery for optimal performance.

Key Responsibilities

• Manage the regional IT/Technical Support team efficiently
• Engage stakeholders and escalat issues appropriately
• Drive swift resolution of major incidents and requests
• Own P&L; variance analysis and budgeting
• Oversee local compliance and project initiatives

Requirements

• Experienced in IT or technical support management
• Demonstrated vendor management capabilities
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