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Senior IT Support Specialist Enhancing Technical Operations
Workleap
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montreal, Canada
Location
montreal
Posted
June 01, 2026
Commute
Local Area
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Job Description
Drive operational excellence as a Senior IT Support Specialist. Provide human-centric IT assistance, oversee access management, and champion user experience enhancements.
In this essential position, you'll deliver top-notch technical support, addressing a variety of IT requests while ensuring best practices. Your 8+ years of experience will play a crucial role in refining processes and implementing automation to better serve employees. Collaboration with your team will be key as you tackle incidents and boost efficiency in a rapidly changing tech landscape.
Key Responsibilities:
β’ Deliver high-quality IT support and issue resolutions
β’ Manage user accounts and SaaS management services
β’ Innovate IT processes leveraging automation techniques
β’ Utilize MDM tools for device fleet administration
β’ Document and clarify information for the IT team
Requirements:
β’ 8+ years in a technical support role
β’ Experience...
In this essential position, you'll deliver top-notch technical support, addressing a variety of IT requests while ensuring best practices. Your 8+ years of experience will play a crucial role in refining processes and implementing automation to better serve employees. Collaboration with your team will be key as you tackle incidents and boost efficiency in a rapidly changing tech landscape.
Key Responsibilities:
β’ Deliver high-quality IT support and issue resolutions
β’ Manage user accounts and SaaS management services
β’ Innovate IT processes leveraging automation techniques
β’ Utilize MDM tools for device fleet administration
β’ Document and clarify information for the IT team
Requirements:
β’ 8+ years in a technical support role
β’ Experience...