Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Must-Have Skills

Hands-on experience in DTMF IVR development using Cisco CVP

Strong expertise in Cisco Call Studio, CVP VXML Server, and custom Java elements

Solid Java development with backend integrations (REST APIs, OAuth2, XML Web Services, SQL Server)

Experience with UCCE / ICM (routing scripts, DNIS, skill group queuing, CTI variables, Finesse)

Hands-on experience with Apache Tomcat and IVR deployment architecture

Strong debugging and root cause analysis skills in complex IVR ecosystems