Position: Production Support - Software Development (Software Development Specialist, L3 Support) Location: Guadalajara, Jalisco, Mexico
Responsibilities
Resolve L2 and L3 production issues for Java applications, performing root‑cause analysis and providing detailed documentation.
Develop and implement code fixes, conduct rigorous testing, and apply corrective actions to restore services.
Enhance application performance and contribute to continuous improvement initiatives.
Support product servers and client environments using Unix/Linux, SQL, and scripting languages.
Collaborate with development teams, providing technical feedback and guidance throughout the software lifecycle.
Utilize tools such as Splunk, Git, ServiceNow, and AWS to troubleshoot issues and streamline operations.
Participate in requirement gathering, design discussions, and implementation activities with stakeholders.
Maintain effective communication across global teams, ensuring tr...