What You’ll Do

• Debug and troubleshoot incidents with Sonatype products and solutions
• Reproduce defects and file actionable issues for product engineering
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
• Represent Technical Support and customer interests in Engineering and Product Management discussions
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and elevate customer experiences to management
• Contribute to and maintain the Knowledge Base
• Contribute to diagnostic tools and utilities, and create new ones
• Respond to customer inquiries via support cases, email, chat, and phone

Who You Are

• 4+ years of experience supporting complex enterprise software solutions
• Strong ability to read and understand Java code
• Experience using REST APIs