Transform the Customer Success landscape by leading strategic tech initiatives and AI implementations. Enhance operational efficiency and customer retention with a robust tech stack.
In this senior director role, you will be at the forefront of developing scalable Customer Success systems. Your responsibilities include owning the data strategy and collaborating with key stakeholders to embed AI in daily workflows, boosting both efficiency and effectiveness.
Key Responsibilities:
• Design and optimize customer support and retention workflows
• Own and enhance the Customer Success technology stack
• Lead AI evolution across customer operations
• Develop strategies for actionable insights beyond dashboards
• Partner with cross-functional teams for implementation
Requirements:
• 10+ years in Customer Success Operations or Systems
• Strong Salesforce experience, particularly with Service Cloud
• Expertise in analytics and reporting technologies
• Proven a...