Senior Manager, Change Management, Communications & Training

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Role

The Senior Manager, Change Management, Communications & Training drives successful adoption of strategic initiatives by leading end‑to‑end change, communications, and training to support the CRM and credit workflow applications across Canadian Banking. This role partners with business and delivery teams to assess impacts, engage stakeholders, design and deliver targeted communications and training, and measure adoption outcomes. The role also fosters a culture of continuous improvement by gathering feedback and translating insights into practical enhancements.

Critical to success in this role is the ability to build strong relationships with partners (internal and external) and lead large‑scale, multi‑workstream change programs across diverse stakeh...