Job Profile Summary

Leads the design, governance, implementation, and continuous optimization of end-to-end Retail Investment processes within Virtual Connect. Ensures process design, execution, and performance align to business strategy, regulatory requirements, risk frameworks, and client experience expectations.

Acts as the end-to-end Process Owner for Virtual Connect Retail Investment processes, accountable for process integrity and continuous improvement, while partnering closely with Virtual Connect leadership and collaborating with Branch Process SMEs to ensure strong end-to-end process design and execution to drive business outcomes.

Provides strategic input into business decisions and serves as a trusted advisor to senior leadership by translating process insights, data, and trends into actionable recommendations that improve performance, risk outcomes, and operational efficiency.

Key Accountabilities – Process Ownership & Governance