Elevate customer experiences as a Senior Manager, Merchant Enablement at Flexiti, a part of Questrade Financial Group. Drive transformational changes and lead merchant onboarding and training strategies in a hybrid work environment.
Flexiti is rapidly scaling and seeks a leader to own the entire merchant lifecycle. This role requires a blend of strategic oversight and hands-on engagement, ideal for those who excel as a “player-coach.” You'll revamp training processes while optimizing systems like Salesforce to enhance the merchant experience, ensuring seamless activation and long-term success.
Key Responsibilities:
• Design and execute a modern merchant training & onboarding strategy
• Overhaul training documentation using scalable learning tools
• Lead Salesforce strategic planning for improved workflows
• Establish a centralized system for operations and training
• Mentor a team of operations and enablement professionals
Requirements:
• 5-8+ years in Sales ...