Drive high-value engagement as a Senior Manager of Customer Loyalty Programs. This role entails strategic oversight and cross-functional collaboration to implement initiatives that enhance customer loyalty.
You will oversee the execution of High Value Customer strategies, ensuring that programs are effectively structured and resources are available for store support. Your leadership will guide both operational aspects and performance measurement, providing valuable insights into program effectiveness that inform future enhancements. Together with marketing and store teams, you will develop initiatives that resonate with clients and elevate their experiences.
Key Responsibilities:
• Manage execution of customer loyalty initiatives
• Develop comprehensive resources for program implementation
• Engage with stores on retention strategies and support
• Track and report on program effectiveness metrics
• Partner with teams to ensure program alignment
Requirements:
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