Elevate customer experiences as the Senior Manager of Portfolio and Sales Enablement at BMO in Toronto. This hybrid role focuses on strategic management across Customer Lifecycle Management journeys.

In this pivotal position, you will oversee the orchestration, performance, and governance of the Customer Lifecycle Management (CLM) portfolio, driving integrated planning and execution. You will collaborate closely with the Director, engaging in both executing strategic initiatives and enhancing customer engagement through sales enablement. Your impact will define the outcomes across various journeys and improve efficiency in retail banking.

Key Responsibilities:
• Drive performance management across all CLM initiatives
• Establish governance, stage gates, and prioritization frameworks
• Lead portfolio delivery and optimize resource utilization
• Identify cross-journey initiatives for business improvement
• Create and monitor KPIs an...