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Senior Manager/Manager, Concierge (Contact Centre)

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Aritzia
📍 Vancouver, Canada
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Location Vancouver
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Posted July 01, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

THE ROLE

As the Concierge Senior Manager, you will lead the team to:

  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
  • Optimize the performance in each channel
  • Sell clothes, deliver world-class service, and build loyal client relationships
  • Ensure the world-class delivery of sales, solution, and service expertise
  • Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences.

    • THE QUALIFICATIONS

    The Concierge Senior Manager has:

  • Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
    • ...

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    📍 Location Details

    🌆
    City
    Vancouver
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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