Step into the role of Senior Network Support with Stripe, where you'll address complex integration and device management challenges for Terminal users. This role requires technical prowess in both virtual and physical settings.
Join Stripe's dedicated support team, focused on helping high-profile Stripe Terminal clients. You’ll be pivotal in troubleshooting hardware and integration issues, guiding both SaaS platforms and enterprise users. Furthermore, you'll refine user support processes and enhance documentation for diverse audiences.
Key Responsibilities:
• Master Stripe Terminal’s product suite including card readers
• Offer troubleshooting support via email, chat, and calls
• Detect and resolve user issue patterns proactively
• Collaborate with teams to improve user experience
• Enhance technical documentation and user guides
Requirements:
• 8+ years in networking and hardware troubleshooting
• Proven ability with LAN and firewall systems
• Excellen...