About The Role At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery. The Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. The day may involve helping a customer identify network loss in an undersea cable, diagnosing the cause of a route leak, scripting monitoring, spinning up labs, reproducing strange behaviors, or helping someone understand how our applications work. Responsibilities Provide advanced technical expertise and leadership in solving complex, high‑impact customer issues. Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content. Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions. Guide and mentor junior engineers, fostering technical growth and team development. Submit and manage effective escalations, coach ...