Join Applied Systems as a Lead Payments Operations Specialist, focusing on payment integrity in our hybrid Toronto office. Leverage your expertise in ACH, fraud management, and dispute resolution.
You will take ownership of the payments operations function while collaborating with an Operations Analyst. Your responsibilities include managing fraud escalations and KYC exceptions, as well as monitoring key performance metrics. This position is ideal for a results-oriented professional ready to enhance operational efficiency while mentoring team members.
Key Responsibilities:
• Oversee all aspects of dispute and chargeback management
• Track and report on ACH return rates
• Evaluate flagged alerts for potential fraud outliers
• Coordinate KYC documentation and exception handling
• Guide the Operations Analyst in daily tasks and feedback
Requirements:
• At least 5 years in payments or financial services
• Knowledge of industry regulations, including NACHA
•...