Location: Mohali, Punjab, India

Requisition Number: 46042

Job Title

Senior Process Associate – Customer Service & Sales Support

Role Purpose

Seeking an experienced Salesforce Admin who will partner with various stakeholders and ensure the seamless operations, optimization, and strategic utilization of Salesforce within the organization.

Main Accountabilities

• Solving Salesforce support tickets.
• User Management.
• Data migration and imports.
• Reports and dashboards.
• Conducting training sessions for new users and refresher trainings.
• Creating knowledge‑base articles.
• Regular stakeholder collaboration.
• Staying updated with new Salesforce releases, testing new features, and ensuring smooth transition of users.
• Other Salesforce admin related responsibilities.

Knowledge and Skills

• Behavior: Improv...