Empower legal professionals at Clio as a Senior Product Designer focusing on Onboarding & Activation. Shape customer experiences to ensure new users find immediate value in their Clio products.
As part of the Product Led Growth team, you will design onboarding and activation journeys crucial for customer retention during the first 120 days. Your role involves creating in-product guidance and internal tools that enhance user engagement and product utilization. Collaborating closely with PMs and engineers, you will drive strategies for diverse customer experiences across various product teams.
Key Responsibilities:
• Own onboarding design across all Clio products
• Map customer journeys and identify engagement gaps
• Design in-product onboarding experiences and guidance
• Use metrics to inform design and measure impact
• Create internal tools for onboarding and migration teams
Requirements:
• 5+ years of product design experience in B2B SaaS
• Proven track r...