Lead the CX Orchestration vision at Instacart as a Senior Product Manager focusing on Agentic Foundations. Drive impactful AI-native solutions that enhance customer support and operational efficiency.
At Instacart, you will oversee the complete product vision and roadmap for the CX platform. Collaborate closely with engineering, design, and data science teams to establish an innovative vendor-agnostic and API-first foundation. Your leadership will ensure quick, reliable resolutions for both human and AI agents through advanced API modeling and knowledge systems.
Key Responsibilities:
• Own the Agentic Foundations strategy and multi-year roadmap
• Design structured APIs and data models for CX services
• Modernize the Agent Knowledge Base for AI integration
• Implement vendor-flexible architecture for agile experimentation
• Define key platform KPIs and translate into business outcomes
Requirements:
• Proven experience in product management for platforms
• S...