Job Description

At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with other smart focused people who care about both the product and the code they write. We value collaboration and new product capabilities in front of our customers frequently. We use agile processes and believe that pragmatism triumphs over dogmatism. We all own the product and enjoy the impact we have improving it.

Position

We are looking for a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content to power flagship AI experiences. This team will be critical to Zendesk’s Knowledge product, enriching content ingestion workflows and providing contextual information to improve user experience.

Responsibilities

• Create and own a knowledge graph roadmap, including the development of features that enhance content ingestion workflows and data retrieval.
• Form and d...