Position Overview

We're looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team.

Responsibilities

• Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internally.
• Research, debug and solve client issues.
• Work closely with Support, Product and Engineering teams to improve and grow the product offering.
• Serve as an advocate for customers within the product organization.
• Become an expert in mobile marketing and Singular's product offering.
• Play a significant role in the growth and development of our customer support competency.

About You

• Fluent English (verbal and written) – a must.
• Ability to write short technical explanations in English – a must.
• Service‑oriented and customer‑focused.
• Self‑management of time ...