**About the Role**:We're looking for a strategic yet hands-on Senior Program Manager to join our growing Zendesk CIO - Program Management Office (PMO) to drive cross-functional programs and initiatives that create impact across the business.This role is ideal for someone who thrives at the intersection of technology and stakeholder engagement'someone who can see the big picture, communicate it clearly, and still dive into the details when needed.You'll partner with technical teams, business stakeholders, and vendors to deliver high-impact programs, with a strong emphasis on SaaS platforms, IT transformations, and customer experience.Experience with M&A integration is a bonus.**What You'll Do**:- Drive end-to-end delivery of complex, cross-functional IT initiatives aligned with business priorities- Build strong relationships with internal stakeholders to align program goals, scope, and outcomes- Translate business objectives into detailed program plans with clear timelines, risks, an...