Step into a vital role as a Senior Quality Assurance Professional at Affirm, focusing on data-driven quality enhancement strategies. This remote-first position demands strong analytical skills.
As a member of the Customer Operations team, you will proactively address quality issues that impact customer satisfaction. You will design and manage QA programs, track performance using dashboards, and lead initiatives to drive standardized quality practices across functions. Your influence will extend to various stakeholders as you enhance the overall customer experience at Affirm.
Key Responsibilities:
• Establish and own robust QA frameworks
• Lead calibration and scoring integrity initiatives
• Develop insightful reporting tools for quality metrics
• Coach vendor staff and drive performance improvements
• Conduct thorough investigations and track remediation
Requirements:
• 5+ years in quality assurance or related roles
• Expertise in designing QA audits and c...