Job Description
At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.
Responsibilities
Provide local and remote Hardware / Software desk support:
Respond to support requests via phone, email, chat, or in person; Assist users with hardware and software issues; Troubleshoot problems with computers, peripherals (e.g.: printers), mobile devices, and other technology products; Perform routine maintenance on IT systems to ensure they are functioning optimally; Install and update software applications; Replace or upgrade hardware components;
Manage a team of Junior IT Desk Service Coordinators:
Task assignment and scheduling; Monitor service desk performance and make recommendations based on trends; Handle higher-l...