Elevate customer service innovation as a Senior Salesforce Developer with LTIMindtree in Mississauga, Ontario. Focus on Service Cloud and Agentforce to enhance workflow automation and AI interactions.
This role emphasizes bridging business needs with advanced technology. You will implement Service Cloud solutions and deploy Agentforce, managing client interactions and coordinating with offshore teams. Your expertise will drive significant improvements in agent productivity using cutting-edge Salesforce tools.
Key Responsibilities:
• Implement Agentforce for streamlined customer service
• Coordinate onsite and offshore client engagements
Requirements:
• 6+ years Salesforce Development experience
• 2+ years focusing on Service Cloud
• Mastery of Apex, Lightning Web Components, and Flow orchestration
• Integration knowledge of REST/SOAP APIs
• Experience with CI/CD pipelines in Agile settings
Utilize your Salesforce expertise to drive innovation and enhanc...