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Senior Service Delivery Specialist, Enhanced Operations Service
SAP
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toronto, Canada
Location
toronto
Posted
June 06, 2026
Commute
Local Area
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Job Description
Senior Service Delivery Specialist (SDS) In the SAP GCO β Enhanced Operations Service (EOS) organization, the Senior Service Delivery Specialist serves as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Global Cloud Operations. The SDS is the primary point of contact for TSMs with the delivery organization and collaborates with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
What Youβll Do
Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the EOS customer landscape.
Serve as the primary contact from the EOS delivery teams across Service Request Fulfilmen...
What Youβll Do
Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the EOS customer landscape.
Serve as the primary contact from the EOS delivery teams across Service Request Fulfilmen...