As a CMDB specialist, you will be responsible for ensuring the quality, reliability, and evolution of the ServiceNow platform, with a focus on automation and continuous improvement.

Responsibilities:

• Manage and improve the CMDB (Configuration Management Database)
• Monitor and ensure the performance and health of the ServiceNow instance
• Review and optimize configurations (CIs, attributes, workflows, groups)
• Prepare the CMDB to support efficient ITSM processes
• Automate processes and propose continuous improvements
• Manage access (roles, users, and permissions)
• Implement updates and manage deployments across environments
• Create reports, notifications, and data import templates
• Resolve technical incidents and provide daily support
• Produce technical documentation and train users

What We’re Looking For: