**SeniorShared Services Coordinator | People Function – HR Shared Services**

**Location:Hyderabad Office (expectation to work until 12 PM Pacific Time to accommodateglobal time zones) / Till 1 AM IST (Transport Provided)**

Reports To: Manager,
Shared Services Operations

**Role Overview**

As a
member of the Operational Excellence team, this role plays a pivotal part in
supporting and improving HR service delivery. The Senior Shared Services
Coordinator focuses on process standardization, system optimization, knowledge
base development, reporting, change management, and operational execution. The
role closely partners with People Advisory Team, People Systems, IT, and other
stakeholders to support HR Service Delivery platforms, including current use of
ServiceNow HR Service Delivery as the primary system for HR case management,
ticketing, approval workflows, audit processes, and workflow automation within
the HR operating ...