Overview

Elevate customer interaction design at Bell as a Senior Solution Architect for Conversational AI. Use your expertise to build effective AI solutions that engage users seamlessly across platforms in a hybrid setting. Bell aims to enhance customer journeys through a dedicated Conversational AI Architect.

Responsibilities

• Design and implement conversational AI platforms for varied user scenarios
• Create LLM-based orchestration and retrieval systems
• Integrate scalable conversational frameworks across multiple channels
• Ensure compliance with security and governance standards
• Provide mentorship on technical processes to AI developers

Qualifications

• 5+ years of experience in conversational design
• Proficient in Natural Language Understanding and Large Language Models
• Familiarity with cloud services like Azure or GCP
• Solid command of JSON and data interchange fo...