Join Genesys as a Principal Solutions Architect specializing in AI. Enhance customer experience through creative Agentic AI solutions that integrate empathetic engagement and operational efficiencies. This role emphasizes leadership in designing and implementing transformative AI strategies.

You will be responsible for translating KPIs into impactful AI architectures, ensuring seamless data flows, and maintaining alignment with stakeholders. Your work will not only drive automation but also enhance overall customer satisfaction through strategic use of Genesys Cloud AI.

Key Responsibilities

• Design and deliver AI solutions to improve CX outcomes
• Create scalable architectures from business requirements
• Develop reference architectures for enterprise integration
• Promote successful AI adoption among stakeholders
• Iterate and optimize deployed AI solutions for performance

Requirements

• 8+ years de...