Shape premier gaming experiences at Keywords Studios as a Senior Solutions Architect focused on VIP interactions. Your role will centralize around designing and enhancing VIP engagement models for revenue growth.
With over 8 years in Player Support or Account Management, you will create structured service programs aimed at high-net-worth clients, executing proactive communication strategies that target engagement recovery and optimize program health metrics. You will collaborate with operations to outline essential VIP management requirements and lead high-impact consultative discussions.
Key Responsibilities:
• Design end-to-end VIP engagement and support models
• Initiate proactive outreach campaigns to drive revenues
• Create comprehensive metrics for VIP program insights
• Engage in high-stakes discussions with executives
• Coordinate the narrative for VIP segment proposals
Requirements:
• 8+ years in Account Management, focusing on VIP
• 3+ years in l...