Shape user experiences by designing cloud solutions as a Senior Solutions Designer focused on AWS. Bring your AWS skills to the forefront to create impactful solutions for contact centers.
This position requires a deep understanding of AWS services, particularly with Amazon Connect implementations. Candidates will assist in designing intuitive end products that enhance user satisfaction while internal resource recruitment progresses. Collaborating with various teams is key to the role's success.
Key Responsibilities:
• Design cloud solutions centered on user needs
• Implement Amazon Connect contact center systems
• Maintain comprehensive system design documentation
• Analyze call metrics and performance data
• Engage with teams for successful project delivery
Requirements:
• Significant experience with AWS services
• Strong background in Amazon Connect solutions
• Proven skills in developing technical documentation
• Familiarity with Lambda, Kinesis,...