Drive innovation in messaging services at TELUS as a Senior Specialist, focusing on SMS, MMS, and Voicemail. Your expertise in incident response and automation will ensure reliable communication for millions.
As a Senior Design Specialist, you will oversee critical messaging platforms, ensuring their reliability and performance. Your responsibilities will include modernizing systems, responding to incidents, and building solutions that prevent outages. Work hands-on with technology vendors and internal teams to enhance the customer experience through better service reliability.
Key Responsibilities:
• Manage development and support for messaging platforms
• Participate in critical incident response activities
• Implement overnight maintenance changes
• Collaborate on reliability improvement initiatives
• Lead proof of concept for new services
Requirements:
• Bachelor's degree in Engineering or equivalent
• 7+ years in telecommunications service management<...