Purpose & Overall Relevance for the Organization:

To represent the assigned accounts internally as a ‘Customer Service ambassador‘ towards all cross functions and manage all interfaces, aligned with the Sales team in order to achieve commercial goals.

Key Responsibilities: (to be performed in alignment with global guidelines):

•    To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner.  
•    To insert clearance orders in the system (Manual)
•    To adjust order book according to delivery information and inform customers and Sales team on delays
•    To collect proactively re-orders for customers and input in the system accurately
•    To support the sell in order and sport order at least two times per month and inform DP, MOPs and SCM in order to ensure ...