Senior Strategy Manager, 1:1 Communications – Overview

As the Senior Strategy Manager, 1:1 Communications, you will own the strategic roadmap for our Always-on Awareness and Service communications. This role is deeply focused on transforming how we work by leveraging advanced automation, continuous process optimization, and AI enablement to scale our communications and enhance our targeting capabilities.

You will lead complex cross‑functional initiatives, guide strategic decisions, and influence senior leadership. Success in this role requires deep strategic vision, a passion for operational excellence, expertise in marketing automation, and the ability to architect seamless, always‑on customer journeys.

Here’s how

• Always‑on & Service communications Strategy: Define and own the long‑term strategic roadmap for Always‑on Awareness and Service communications across all channels (email, MMS/RCS, push, etc.). Ensure these critical touchpoints ...